improvement is a process that allows an organization to
evolve/change with the ultimate goal of meeting/exceeding
all of its customerís needs. It is the realization that
ongoing basic data/information is required to manage/improve
an organizationís performance in order to provide ever-greater
levels of value to existing and future customers. As technology/customer
needs rapidly change, organizations must change with them
or suffer the consequences of becoming relics.
The Management Chain
Going from Outstanding to Being the "Best" - The best organizations have learned that it is not only difficult to become the best, but to also stay the best requires continuous improvement in many areas as summarized here. Click here for .pdf or Microsoft Word format.
See the website below for
additional information on a continuous improvement model
and great summaries of the best business books.
Performance Management and measurement is a must if you are going to continuously improve, because how are you going to improve or manage what you don't measure?
NAPA Center Director Christopher Wye recently completed a paper for the IBM Endowment for the Business of Government. The paper, "Performance Management: A 'Start Where You Are, Use What You Have' Guide", offers practical, easy-to-understand steps that public employees can take to effectively address performance issues in their organizations.
Center for Improving Government Performance at the National Academy of Public Administration - >>NEW!
In September 1997, the National Academy of Public Administration formed the Center for Improving Government Performance and established a Performance Consortium to assist agencies in the successful implementation of the Government Performance and Results Act (GPRA/Results Act) and related performance-based management initiatives. This site is dedicated to support the activities of the Academy, the Center, the Performance Consortium, and all who are interested in advancing the cause of a more responsive, accountable government.